Quick Info
Emergencies

Do not hesitate to contact us in any matter.
We’ll do our best to help you

  • +(44) 07967 250405
 

Frequently Asked Questions

What areas are your services available?

 

We try to cover an area of 10 miles radius of Norwich including: North Walsham, Holt, Fakenham, East Dereham, Wymondham, Bungay, Beccles

I have the required materials for the job. Can I be charged only for the labor?

 

Yes you will be charged only for the labor in case that you source the parts/materials yourself. However you need to confirm that you’d like to be fit or used.  

Do you have any previous work completed pictures for reference?

 

Yes. We have a full collection of projects that can be viewed at: http://double-c-plumbing.co.uk/projects/

Do you have an average cost of a repair?

 

Not necessary. Based on the type of job and availability we have different charging rates. You can check our price list at : http://double-c-plumbing.co.uk/prices-list/

How much will my job cost?

 

Due to the nature of plumbing work, and the extreme differences of individual homes, I am unable to provide estimates or job costing without a having first assessed the job site. I will happily come to your house, assess the job requirements and then give you a price prior to starting.    

Should I try and fix my plumbing myself to save money?

 

We don’t recommend it – here’s why. If there it’s require a specialist advice or the job is more complex then you can do more damage than fixing the problem.  

Are you able to work in cases labeled as emergency?

 

Yes I can intervened in case of emergency.

Do you need to see the status of the issue before a quotation?

 

That it will ideal for any real and correct quotation. Misleading elements can be part of the conversation and the price quoted could be wrong.

What is the response time on customer inquiries?

 

The response time for any job via email is less than 4 hours. I will try to fit everyone as best possible into the working schedule or visiting for quotation activities.

I have a repair completed and it took a few minutes. Do I have to play full hour?

 

The full price list and the conditions applied for every particular price can be viewed at: http://double-c-plumbing.co.uk/prices-list/ 

I have another quotation from other plumber but i prefer you to complete the works. Can you match their quotation?

 

That depends. It doesn’t hurt to ask. Everybody has his own price list and therefore I have preferred one that will not hide anything from my customers.

Can I send photographs for help with the quotation?

 

Yes of course it does. It will help me clearly to understand the situation and to come quickly with a solution that will fix the problem. You can send the photo via email or mobile.

Do you use subcontractors ?

 

No.

I sometimes use chemical drain cleaners to keep my drains running. Is it okay to do this?

 

If there are no problems with your drains, it is probably a good idea not to use these chemicals. Use of harsh chemicals in piping can cause significant damage and other problems. Doing so may
cause you to need professional assistance sooner than anticipated. Most of the chemicals on the
market are caustic and not biodegradable and although diluted in the drains their use eventually
affects water quality in the local river.

I have some marks on the ceiling below my main bathroom, how can I find out what is causing this?

 

If there are no signs of leaking from any of the fixtures in the bathroom, the only way to precisely locate the leak is to open the ceiling and see where it is coming from. Depending on the cause, a number of openings may need to be made to find and repair the source of the leak.

My shower head does not have the power it used to. What could be causing this?

 

Providing that the water pressure in the rest of the house is good, then the reduction in pressure is going to be caused by the shower control or the head itself. Unscrew the shower head to see if the water flow is any better with it removed. If it is, the shower head needs cleaning or replacing. If this does not solve the problem, than the shower control is most likely the cause and should be looked at.

What causes my faucet to drip?

 

Drip usually when a faucet is dripping the problem has a relatively simple solution. The internal mechanisms need to be rebuilt or replaced. This is an easy and inexpensive fix. Did you know that
you could extend the life of your washer’s by turning off your faucets gently rather than forcefully?

What happens if my water heater is leaking?

 

You should call us right away. Leaking water heaters usually indicate the bottom of the tank has rusted. There are really no good repairs for this problem. You most likely need a new water heater.

Is it a big deal if my toilet is running?

 

This is not only an annoyance but also a waste of water and money. Leaky toilets can cost almost £100 extra per year on your water bills. If the toilet continues to run into the bowl after the toilet is flushed, it indicates that some part of the mechanism is out of order and needs to be replaced.

Price List

We are transparent and fair! A complete list of prices for all our services :

ALL PRICES

Emergency call

07967 250405

OR

01603 744421

Save time and money

Double C Plumbing works with all of the major manufacturers (and even some minor ones) so we’re confident that we can get the job done for you. Have your doubts?

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